At Ciel Studio (www.cielstudio.com.au), your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Scope of Policy

This policy applies to all visitors and users of the Ciel Studio website and services. If you use third-party platforms linked to our service (e.g. payment providers), their privacy policies may apply separately.

2. Information We Collect

We may collect the following information:

• Name, email address, phone number, billing/shipping address
• Payment details (e.g. credit card information)
• IP address, browser type, device data, time zone, cookies, site activity
• Information provided through customer inquiries or support

This information is used for order processing, customer support, fraud prevention, marketing, and service improvement.

3. How We Collect Information

• Directly from you when you place an order, create an account, or contact us
• Automatically through cookies and tools like Google Analytics and Meta Pixel

4. Purpose of Use

We use your personal information to:

• Process orders and arrange deliveries
• Confirm payments, send invoices, and manage customer support
• Prevent fraud and unauthorized activity
• Send service updates and promotional offers (if you opt in)
• Analyze user behavior and improve our services

Where required, we will obtain your consent before using your data for marketing purposes.

5. Sharing Your Information

We do not sell or rent your personal information. We may share it with:

• Service providers such as Shopify, for order and payment processing
• Law enforcement or regulatory bodies when legally required
• Other partners only with your prior consent

Shopify Privacy Policy: https://www.shopify.com/legal/privacy

6. Advertising & Analytics

We use cookies and third-party tools to show you relevant ads and understand how our website is used. Only anonymized or aggregated data is shared. You can manage your ad settings at:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous

7. Cookies

Cookies help us remember your preferences and improve your shopping experience. You can manage or disable cookies in your browser settings, though some features may not work as intended.

8. Data Security

We take appropriate technical and organizational measures to protect your information, including:

• Limiting access to authorized personnel only
• Encrypting sensitive data
• Using secure hosting platforms and anti-malware tools

9. Your Rights

You have the right to:

• Access or correct your personal information
• Request deletion or restriction of processing
• Withdraw consent or opt out of marketing communications
• Request a copy of your data (data portability)

Contact us at cielstudio@gmail.com to make a request. Some limitations may apply depending on local regulations.

10. Policy Updates

This policy may be updated to reflect legal or operational changes. We will post updates on our website and notify you if changes are significant.

11. Contact Us

If you have questions or requests related to your personal data, please reach out to:

Ciel Studio
Email: info@cielstudio.com.au
Effective Date: June 11, 2025

We appreciate your trust and are committed to protecting your privacy with transparency and care.